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Home > CC Online > Class Access > Troubleshooting Class Access

CC OnlineCC Online Troubleshooting Class Access
 

NOTE: There are times when your browser will prevent you from accessing your class. We recommend using the latest versions of Microsoft Internet Explorer or Netscape. Click here to upgrade your browser.

Problems

The following are common problems experienced by users:

You may also need to view our Moodle FAQs page for Moodle problems.

Solutions
 

The Moodle server: won't load of you get a cPanel message page:
How to flush your local DNS in Windows XP / Vista
  1. Click Start->Run->All Programs->Accessories->Command Prompt
    * In Vista you will need to right-click on Command Prompt and choose Run As Administrator or you will receive a "The requested operation requires elevation" error.
  2. At the command line type “ipconfig /flushdns” (don’t type quotes)
How to flush your local DNS on a MAC OS
  1. Open the Terminal program
  2. For Tiger Mac users type: lookup –flushcache
  3. For Leopard Mac users type: dscacheutil -flushcache
How to clear your Internet Explorer browser history
  1. Open Internet Explorer
  2. Click Tools -> Internet Options
  3. Under Browsing History -> Choose Delete
  4. Delete Temporary Internet Files and History

How to clear your Firefox browser history

  1. Open Firefox
  2. Click Tools -> Clear Recent History
  3. Proceed through the prompts
Finished

If this is the solution for you, then now you can successfully visit http://moodle.cerrocoso.edu/ 

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You cannot get to your CC Online class from the InsideCC portal:
If the portal is down or the links in it are not working, you can go directly to the CC Online class server by going to https://moodle2.cerrocoso.edu/my .

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AOL Users: browser won't allow you to reload the page:
We recommend to all AOL users that they use either Microsoft Internet Explorer or Netscape Navigator, or some other browser, in conjunction with their AOL (instead of the default browser) when viewing our homepage or our online classes.

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Your browser won't let you refresh the page:
Things to try before having to empty your cache:
  1. Press F5
  2. If it still hasn't refreshed, press Ctrl and F5 (Netscape: Shift + F5)
  3. If after doing both of the above, your page still won't refresh, you will need to empty your cache-

Microsoft Internet Explorer 5 or above:

  1. Click on Tools on the menu bar
  2. Choose Internet Options
  3. Click on the Clear History button (on the General tab)

Netscape 6.0 or above:

  1. Click on Edit on the menu bar
  2. Choose Preferences
  3. Click on the arrow next to Advanced
  4. Choose Cache
  5. Click on Clear Memory Cache
  6. Click on Clear Disk Cache

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Page doesn't load after clicking on a link:
First, make sure it is actually a link. Hold your mouse over it and make sure the pointer changes to a hand. Next, check any of the other open windows. Many of our pages are set up to open in a different browser window. If that still doesn't work, close all of your browser windows and start over. If that doesn't work, please click here to fill out the Webmaster form (please include information on what steps you have already taken to solve the problem).

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You click on the class link on the Student Login page and nothing happens:
The links on the Student Login page (and some of the pages in the First Time Login process) are designed to open up in a new window. Make sure you disable your pop-up blocker for our site so that theses windows can open.

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Note: Some companies have firewalls and won't let you access some sites. Talk with your Network Administrator if your company is one of these.

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CC Online: (760) 934-2796 (888) 537-6932 cconline.cerrocoso.edu

Indian Wells Valley: 3000 College Heights Blvd. Ridgecrest, CA 93555 (760) 384-6100

Eastern Sierra Center - Bishop: 4090 W Line St.  Bishop, CA 93514 (760) 872-1565

Eastern Sierra Center - Mammoth: 100 College Parkway Mammoth Lakes, CA 93546 (760) 934-2875

Kern River Valley: 5520 Lake Isabella Blvd. Lake Isabella, CA 93240 (760) 379-5501

South Kern: 95 MSS/DPE 140 Methusa Ave. Edwards AFB, CA 93524 (661) 258-8644

Last updated September 27, 2012