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Home > CC Online > Frequently Asked Questions

CC OnlineCC Online Frequently Asked Moodle Questions

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Mozilla Firefox free download link

 

Please note: Mozilla Firefox is the preferred browser to participate in classes that use the Moodle system (you can use any browser, but most problems are fixed by using Firefox).

 

All CC Online students must go through the First Time Login process to get their Enrollment keys. Please visit http://cconline.cerrocoso.edu/ and click on the blue button that says, "First Day of Class."
 

Click on a question below to go to the answer:

  1. About Moodle User Accounts
  2. What if I don't get the Confirmation email after creating a New User in Moodle?
  3. What if I can't find the course I need so that I can use the Enrollment key I received from going through the First Time Login?
  4. What if I can't remember my login or password and the reset option doesn't seem to be working?
  5. What if the Moodle asks me for the Enrollment key AFTER I've already been participating in the class and I no longer have it?
  6. What if I log in and the name at the top is different than my name?

About Moodle User Accounts
Due to malicious spammers, New User accounts are now being created MANUALLY. Once the New User Request form is filled out, it goes into the Webmaster's email Inbox. She creates the New User and you will be notified via email. When the user is not immediately created, the Webmaster is NOT at work and will create the user as soon as she gets back to work. This process will not take more than 24 hours. IF you don't hear from her AFTER the 42 hours, there was probably a typo in your email or the email is in your bulk or spam folder. You can fill out the Webmaster Form or email Kiana Wyatt at kiwyatt@cerrocoso.edu.

If you ALREADY have a user on the Moodle server, but don't remember your login, try the Lost Password? link at the bottom of the login box FIRST. If that doesn't work for you, fill out the User/Password Help form.

This semester (Summer 2008), we are using 2 DIFFERENT Moodle servers, so make sure you use the Student Login pages to access your class. You might have a user on one but NOT the other. Contact Kiana Wyatt at kiwyatt@cerrocoso.edu, and she can look you up on the correct server.

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What if I don't get the Confirmation email after creating a New User in Moodle?
The email is, most likely, in your bulk or spam folder. If not, you might have made a typo in the email address you submitted when you created your user. Contact Kiana Wyatt at kiwyatt@cerrocoso.edu or fill out the Webmaster Form and she will confirm your email address and your user. Once your user has been confirmed, you can log in to the Moodle system.

If you have a SpamBlocker on your email account, you should add ccmoodle@cerrocoso.edu to your SpamBlocker List.

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What if I can't find the course I need so that I can use the Enrollment key I received from going through the First Time Login?

Courses will not show up under My Courses until you use the Enrollment key to enroll in the course. To find ALL available courses for a specific semester, click on the current semester's link under Course Categories. Click on the course you are registered in (please compare the CRN) and enter the Enrollment key.

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What if I can't remember my login or password and the reset option doesn't seem to be working?
With anything having to do with the Moodle login, you can either fill out the Webmaster Form or email Kiana Wyatt at kiwyatt@cerrocoso.edu. Make sure you send the name you are listed under on the Moodle site (First and Last name).

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What if the Moodle asks me for the Enrollment key AFTER I've already been participating in the class and I no longer have it?
If you are asked to submit the Enrollment key after you have already been participating, you have been un-enrolled. This could be a result of your instructor dropping you, or a system glitch. Please contact Kiana Wyatt at kiwyatt@cerrocoso.edu.

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What if I log in and the name at the top is different than my name?
You have probably logged in as one of your classmates. He or she may have signed up for a Moodle user using the CLASS username and password (a non-Moodle class). Log out and log back in using the username and password that you made up when you created your Moodle user.

Or, it could be that you entered something other than your name in the boxes of the Create a New User page. You can either fix it under your profile or fill out the Webmaster Form or email Kiana Wyatt at kiwyatt@cerrocoso.edu with an explanation and she can fix your profile.

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Last updated June 16, 2008