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Home > CC Online > Frequently Asked Questions

CC OnlineCC Online Frequently Asked Moodle Questions

Firefox 2
Mozilla Firefox free download link

 

Please note: Mozilla Firefox is the preferred browser to participate in classes that use the Moodle system (you can use any browser, but most problems are fixed by using Firefox).

 

CC Online courses are now being run through a Luminis portal (InsideCC, InsideBC, or InsidePC). Students can log into the portal by clicking on the InsideCC icon on the left side of our webpages, or by going to the Student Login pages linked on the right side of our webpages. All communication to students will be sent through the School-Assigned email addresses (email.cerrocoso.edu, email.bakersfieldcollege.edu or email.portervillecollege.edu). Students have from the Friday before the class starts, until the start date, at 8pm, to access their online courses. If they do NOT access the course within that timeframe, they will be dropped to allow room for wait listed students.

You might also be interested in our Student Moodle Guide.
 

Click on a question below to go to the answer:

  1. About Moodle User Accounts
  2. Do I need an Enrollment key to access my Online Course?
  3. What if I can't remember my login or password?
  4. What if i can no longer access the online course, even though I've already been participating in the class?
  5. When I copy text from MS Word, and paste it into the Moodle text box, a bunch of coding comes with it. What can I do?

About Moodle User Accounts

Users are created by the MyBanWeb registration system, using the School-Assigned email addresses.

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Do I need an Enrollment key to access my Online Course?

No. Now that our courses are being run through the InsideCC Portal, you will not need an enrollment key to access the course. As long as you are registered, you can access the course from the My Courses tab on the Portal.

If you do not see the course on the My Courses tab, check your Schedule on the Student tab to make sure that you are registered in the course. Wait listed students cannot access their online courses until they become registered in the course.

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What if I can't remember my login or password?
Your login is your school assigned email address (@email.cerrocoso.edu, @email.bakersfieldcollege.edu, or @email.portervillecollege.edu). At any time, you can use the "Forgot Password" link on the InsideCC login page to reset your password.

If that doesn't work, you can use the HelpDesk at http://support.kccd.edu, or 877-382-3508.

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What if I can no longer access the online course, even though I've already been participating in the class?
If you do not see the course on your My Courses tab, after you have already been participating, you have been dropped. This could be a result of your instructor dropping you, or a system glitch. Please contact your instructor. The Directory linked on the right can provide you with your instructor's email address.

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When I copy text from MS Word, and paste it into the Moodle text box, a bunch of coding comes with it. What can I do?
If you are trying to copy text from Microsoft Word into any of the Moodle text boxes, sometimes, coding appears when you hit the submit button. To avoid this, you can try using the Clean Word HTML button (at the top of the edit box): paste the text in, then use ctrl+a to select all of the text, then click on the Clean Word HTML button. Of you can FIRST copy and paste the text into Notepad to remove the coding (but you will also lose the formatting), then copy and paste into Moodle. Another option is to use OpenOffice. It is a free program that is similar to Word and can open Office documents. Paste the text from MS Word into OpenOffice by using the "Paste from Word" function. THEN, copy and paste from OpenOffice into Moodle. None of the coding will come with it.

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Last updated April 17, 2012